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TRISCHA (TRISH) V. SANTOS

OFFICE MANAGER / HUMAN RESOURCES / EXECUTIVE ADMINISTRATIVE ASSISTANT
Detailed-oriented, highly organized, dependable, punctual, responsible. Team leader. Troubleshooter, multi-tasker. Leader & “Out of the Box” personality. A quick learner and highly creative.
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SKILLS

  • ​Bilingual (English/Spanish).
  • Type 40-45 wpm.
  • Proficiency: Microsoft Office (Excel/PowerPoint/Word, Outlook, Publisher)
  • Mac IWork Programs.
  • Knowledgeable in QuickBooks, Peachtree, Salesforce, Quicken, Furniture Wizard, HTML/CSS, CreditSoft™, LeadTrac™ and PeopleSoft, Adobe CS3/CS4, Dreamweaver, Photoshop, Illustrator, InDesign, Adobe Acrobat Pro.
  • Knowledgeable in collections.
  • Accounts Payable/Receivables.
  • QA/QC monitoring.
  • Interpersonal and communication skills.
  • Effective time management and Follow-up.
WORK EXPERIENCE
  • Properties of Elegant Distinction – Office Manager/Human Resources - Boynton Beach - 4/16-10/20 - Resigned
Managed office operations: Payroll, Excel reports, timesheet entry, ordered supplies, tools and construction materials. | Employee issues, workers comp claims, evaluations, raises, letters, loans and other HR duties (entering new employees, orientation, tools and safety equipment assignment) | Files organization management. | Tool inventory. | Tasks delegation. | Accounts payables, 3-way matching, vendor price comparisons/negotiations. | Assisted Project Managers | Coordinated deliveries with freight companies.

  • Paralegal Support Group, LLC/321 Loans - Exec. Assistant/Maintenance Supervisor - Pompano Bch - 3/14-3/16 - Company closed
Assisted Dir. of Ops and CEO with admin duties: travel, expenses, appointments, errands, etc. | Administered move to new office in Pompano. | Accounts payable | Ordered equipment & supplies. | Sales support of 300+ employees. | Managed maintenance crew. | Complex Excel reporting. | HR liaison: Reviewed resumes, set up/conducted interviews, tracked schedules | Telemarketing licenses registrations. | Coordinated deliveries and employees’ travel and legal applications for new office abroad.

  • Prince Law Firm / FDH Processing, LLC - Executive Assistant - Plantation - 3/12-1/14 - Company closed
Excel reports (pivot tables). | Proofread legal contracts | Analyzed data, set up payment schedules for clients filing bankruptcy. | Updated employees contact info, tracked attendance, leads and evaluations. | Tested phones for malfunctions. | Reception backup. | HR and IT Dept. liaison.

  • Live Clutter-Free, Inc. - Professional Organizer / Owner - Margate - 11/09-11/12 - Company closed
Researched/administered all licensing requirements to open business from the ground up. | Designed all marketing tools including website, logo, business cards, flyers and forms. | Organized client’s homes/offices. | Created activity areas, offered space planning ideas and decorating advice. | Designed 3D floorplans for presentation purposes. | Improved living and working situations while dealing with difficult clients. | Coached and mentored clients.

  • Michael Wagman & Associates - Office Manager - Boca Raton - 2/09-11/09 - Company Moved
Managed men’s clothing sales agency. | Ordered clothing for retail stores. | Ordered supplies, ran errands, handled sales, maintained clothing catalogs updated. | Allocated goods in Excel spreadsheet. | Set up wireless network and printers. | Handled office equipment maintenance. | Delegated duties to office personnel and performed general clerical duties | Customer service.

  • Sklar Furnishings - Customer Service Representative - Boca Raton - 11/07-2/09 - Found better opportunity
Tracked ETA’s with vendors on open PO’s | Updated furniture sales and purchasing in company database. | Customer service by phone, email and in person. | Other general office duties. | Confirmed order deliveries and addressed any issues. | Scheduled order deliveries with dispatch, clients and updated calendar.

  • Idearc Media/Verizon Info. Services - Division/Admin Assistant - West Palm Beach - 1/96 - 10/07 - Company Closed
Created Excel database and reporting with pivot tables. | Proofread contracts for Yellow Pages Directory. | Traveled to Tampa to correct any issues before pagination. | Re-created office forms. | Sales support of 20-30 salespeople/4 managers. | HR liaison: Interviews, paperwork, manuals, training, time-sheet tracking. | Prepared marketing binders for sales dept. | Clerical duties. | Incoming/outgoing mail.
 
EDUCATION / CERTIFICATIONS

Certified Florida Notary Public - Expires 2024
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  • 2016 - Skill Success.com - Certificate of Completion for Bookkeeping & QuickBooks
  • 2016 – Skill Success.com – Certificate of Completion for Microsoft Excel – Intermediate Level
  • 2010 - QC Design School - Certificate of Completion for Professional Organizing
  • 2010 - Atlantic Technical Center - Diploma for Web Design Services
  • 2007 – PCDI / Ashworth College - Certificate of Completion for Interior Decorator
  • 1996 - Art Institute of Fort Lauderdale – Photography Course
  • 1991-1993 – Smoky Hill High School – Aurora, CO – 3.6 GPA

References and Recommendation letter upon request.

AVAILABLE FOR HIRE